Page 8 - Architectural Lighting
P. 8

OUR PERSPECTIVE ON CATEGORISING                                                                                                          ADOPTING THE Q1 MOTTO HELPS CONVERT

                                          EVERY NEED OF OUR CUSTOMER                                                                                                               CONSUMER PAINS TO CONSUMER GAINS







                                                                                                                                                                                                                DEFINED JOB







                                                                    Create




                                                                                                                                                                                                    Lowest           Faster        Warranty
                                                                                                                                                                                                    Pricing         Delivery


                                                                     FIT                                                                                                                                    CUSTOMER PAINS














                                                                                                                                                                                 Downtime       Maintenance      Manpower           Spare        Reputation
                                                                                                                                                                                    Loss            Cost            Cost            Cost             Loss




                                                                                                                                                                                                             CUSTOMER GAINS
                                                        CUSTOMER               CUSTOMER
                                                          GAINS                  PAINS








                                                                   DEFINED JOB

                                                                                                                                                                                    Quality        Long Term       Reliability    Service Force    Longevity
                                                                   Observe
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