Page 8 - City Furniture
P. 8

OUR PERSPECTIVE ON                                                                                                                                  ADOPTING THE Q1 MOTTO

                                                                     CATEGORIZING EVERY NEED                                                                                                                             HELPS CONVERT CONSUMER PAINS

                                                                     OF OUR CUSTOMER                                                                                                                                     TO CONSUMER GAINS









                                                                                                                                                                                                                                              DEFINED JOB







                                                                                                   Create





                                                                                                                                                                                                                                   Lowest           Faster         Warranty
                                                                                                                                                                                                                                   Pricing         Delivery


                                                                                                    FIT
                                                                                                                                                                                                                                          CUSTOMER PAINS













                                                                                                                                                                                                               Downtime        Maintenance      Manpower           Spare         Reputation
                                                                                                                                                                                                                  Loss            Cost             Cost            Cost             Loss



                                                                                       CUSTOMER               CUSTOMER
                                                                                         GAINS                  PAINS                                                                                                                       CUSTOMER GAINS







                                                                                                  DEFINED JOB



                                                                                                  Observe                                                                                                         Quality        Long Term        Reliability    Service Force     Longevity
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