Page 9 - City Furniture
P. 9

OUR PERSPECTIVE ON                       ADOPTING THE Q1 MOTTO

 CATEGORIZING EVERY NEED                  HELPS CONVERT CONSUMER PAINS

 OF OUR CUSTOMER                          TO CONSUMER GAINS









                                                                DEFINED JOB







 Create





                                                    Lowest           Faster         Warranty
                                                    Pricing         Delivery


 FIT
                                                            CUSTOMER PAINS













                                 Downtime       Maintenance       Manpower          Spare          Reputation
                                   Loss             Cost            Cost             Cost             Loss



 CUSTOMER  CUSTOMER
 GAINS  PAINS                                                CUSTOMER GAINS







 DEFINED JOB



 Observe                           Quality        Long Term        Reliability    Service Force     Longevity
   4   5   6   7   8   9   10   11   12   13   14